Returns & Exchanges
At PratapSons Heritage, we strive to ensure your luxury ethnic wear exceeds expectations; however, if you are not completely satisfied, we offer a seamless return and exchange process within 7 days of delivery.
Initiate Request
Log into your account or contact our concierge team via email with your order ID and images of the garment within 48 hours of receipt.
Quality Evaluation
Our artisans will review the request to ensure the item is unworn, unwashed, and retains all original heritage packaging and security tags.
Reverse Pickup
Once approved, we will arrange a complimentary secure pickup from your doorstep through our specialized logistics partners.
Refund or Exchange
After a final physical inspection at our atelier, we will process your full refund to the original payment method or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing